Stop Trouble Before It Starts With A Refusal Of Service Policy
Partner Seth Ford and staff attorney Matt Anderson are quoted several times in a Westlaw article titled, “Stop Trouble Before It Starts With A Refusal Of Service Policy.” The article explores a well-publicized trend of employees refusing to serve customers based on their personal beliefs and offers guidance for employers. Ford and Anderson weigh in, sharing legal obligations companies face and recommending that employers create a refusal of service policy to establish expectations. They are quoted, saying, “it is the employer who must dictate the grounds for refusal of service based on state and federal law, and few, if any, laws grant employees the right to reject a customer independently. Employers who do refuse service must do so lawfully and only after considering all the potential repercussions of doing so.”