Telephone Consumer Protection Act (TCPA)

The Telephone Consumer Protection Act (TCPA) and its implementing regulations and administrative rulings are highly technical and heavily litigated, with extraordinary potential litigation risk. Troutman Sanders’ Financial Services Litigation practice regularly defends clients against individual and class claims as well as provides clients with compliance advice.

Troutman Sanders has represented clients in hundreds of lawsuits filed under the TCPA, including in individual actions, mass actions, and class actions. Our clients include healthcare companies, pharmacies, supermarkets, large national and community banks, large national and small local debt collectors and debt buyers, financial service companies, and other service-related businesses.

Our attorneys provide ongoing analysis and commentary on developments in the consumer financial services industry on the Consumer Financial Services Law Monitor.

Our representative TCPA litigation experience includes the following:

  • Represent a national financial services company, one of the nation’s leading auto lenders, in multiple class actions involving TCPA claims arising from alleged improper use of predictive dialers.
  • Represent a national financial services company, one of the nation’s leading auto lenders, as national TCPA arbitration counsel defending thousands of cases nationwide.
  • Represent a national grocery store in lawsuit alleging violation of the TCPA arising from the use of an automatic dialing system and prerecorded messages.
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Our representative TCPA compliance experience includes the following:

  • Advised a large health benefits company in a systematic compliance review of all outbound calling activities for compliance with the TCPA and related state and federal laws.
  • Advised a national indirect auto lender in a systematic compliance review of outbound calling activities in its servicing operations.
  • Advised a regional hospital chain in a systematic review of all outbound calling activities for compliance with the TCPA and related state and federal laws.
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