A global insurance company needed a better way to monitor the statuses and approvals of their reciprocal reinsurer filings across the United States. The client wanted a solution that would allow them to visualize these statuses on a map, facilitating easy comparison between states and tracking changes over time.
Our Approach
We created a client collaboration site featuring an interactive 50-state survey map. This map is designed to track and display the statuses and approvals for each state’s reciprocal reinsurer filings. The interactive nature of the map enables the client to seamlessly compare statuses between states and across different years, providing a comprehensive view of their filings.
The Outcome
The platform is continuously updated, ensuring the client receives the most current information in an easily digestible format. The client now benefits from seamless access to updated maps for its license compliance needs, enhancing its operational efficiency and decision-making processes.
Our private equity clients often tell us in feedback interviews that managing their internal operations continues to be an ongoing challenge. PE firms often have small in-house legal teams and need more help from outside resources.
Our Approach
We have worked with PE firms on a number of projects to assist with operations management, including developing web-based solutions to help them access deal documents, track regulations, and monitor competitors. We have also advised clients on implementing contract lifecycle management solutions.
The Outcome
The new technology tools have helped increase efficiencies for PE clients and our attorneys and are a vital resource for in-house legal teams. Client satisfaction and confidence in the firm has grown exponentially.
Client feedback reveals an increased demand for comprehensive training and regular industry updates. Clients also find significant value in networking opportunities that facilitate mutual business development. We wanted to create a curated experience for select clients that accomplished both goals in an elevated setting.
Our Approach
Our premier client events offer a unique blend of learning and networking. They feature engaging CLE programs spotlighting the latest market and industry insights and provide attendees space to establish and deepen business relationships with peers across various industries. To enhance the overall client experience, we incorporate activities promoting relaxation and well-being.
The Outcome
Our curated events have proven instrumental in creating spaces where ideas are exchanged freely, sparking potential partnerships and collaborative efforts.
Many clients grapple with an overwhelming volume of contracts and are unable to act on key data points locked within those agreements. This prevents them from making informed business decisions.
Our Approach
We pair AI-assisted review technologies with our attorneys’ deep knowledge of our clients’ businesses to develop a review process that efficiently extracts key terms from contracts at scale and provides actionable insights.
The Outcome
A custom-built collaboration platform enables clients to draw on these insights while making business decisions. One client integrated these intuitive and accessible visuals into its investor relations presentations to illustrate the growth and evolution of its business over time.
Feedback from our clients highlights varied AI adoption, with some clients expressing skepticism about AI’s current value in legal departments and others actively piloting and integrating AI tools into their operations. This disparity highlighted the need for enhanced AI strategies and consulting to bridge the gap.
Our Approach
Our Client Experience and Knowledge Management and Innovation teams offer tailored AI consulting services aligned with each client’s specific context. Through direct client engagement and pilot project collaboration, we are able to craft bespoke AI solutions that drive innovation and operational efficiency for our clients.
The Outcome
We have empowered clients to integrate AI seamlessly into their business and legal functions leading to increased workflow efficiency and stronger operational analytics. Our consulting insights help position our clients at the forefront of AI innovation in law.
An international commercial real estate investment company with a large legal department faced difficulties identifying the appropriate attorneys internally with specific legal expertise. This lack of clarity created inefficiencies and delays in accessing the right legal resources within the organization for specific needs.
Our Approach
We developed an advanced AI-powered solution to help the client efficiently navigate its internal legal department roster and quickly identify attorneys with the expertise that aligns with the client’s immediate business needs.
The Outcome
The implementation of the tool significantly enhanced legal department operations. The tool significantly reduced the time and effort required to find the right legal expert, enhancing overall departmental efficiency. As a result, the client can now swiftly connect with the appropriate legal professionals, ensuring timely and effective legal support for its needs.
A leading transportation company did not have a formal process to evaluate its outside counsel nor the resources within its legal operations team to develop one.
Our Approach
We helped the client launch an annual outside counsel scorecard, providing specific guidance on the survey design and best practices on sharing the results with firms.
The Outcome
The client now evaluates all of its outside counsel on an ongoing basis. Implementing the scorecard helped gain greater efficiencies and achieve financial targets, and aligned all outside counsel on the client’s legal and business goals, objectives, strategies, and risk tolerance.
A pharmaceutical client with a significant and diverse IP portfolio wanted to make more strategic decisions about pursuing IP protections. To do so, the in-house team needed to better understand their portfolio and the status of different assets.
Our Approach
We built a web-based platform to monitor the client’s full IP portfolio, including filing status, upcoming deadlines, and countries with IP assets.
The Outcome
The client is now able to easily access the latest information about its IP assets on demand, including filed documents. One proof of its value is subsequent client-requested iterations of the platform that include new views that show IP assets sorted by drug indications, making it easier to strategize the best use of each asset.
A large financial institution client was facing significant liability in a case that would be very expensive to take to trial. To get a competitive bid from outside counsel, the client instituted a reverse auction process, with quotes required at the phase/task level.
Our Approach
We leveraged our data to develop a high level of confidence in the costs and risk of the case. Because of our understanding of the data and our willingness to assume risk if the case proceeded further than we expected, we adhered closely to our original proposal in the bidding process.
The Outcome
The client was impressed that our proposal gave them cost certainty and limited their downside risk. The case was resolved early, and the matters produced better financial results than their comparable matters billed on an hourly basis.
An insurance client had a large portfolio of litigation and was looking to manage costs while also reducing the burdens associated with managing outside counsel rates and bills.
Our Approach
By analyzing the costs and risks of the cases the client wanted us to handle, we proposed fixed monthly payments, subject to a year-end true-up if either party was significantly off budget due to unforeseen changes during the contract period.
The Outcome
The client’s administrative burden was significantly reduced, and both the client and the firm felt comfortable with the financial arrangement if unforeseen changes impacted the number of resources required.