Stephen Piepgrass, a partner in Troutman Pepper’s Regulatory Investigations, Strategy + Enforcement (RISE) Practice Group, is quoted in the Kiplinger article, “Retirees, Be Aware of the Murky Rules Behind Financial Apps.” The article was also republished on Nasdaq and Yahoo! Finance.

That protection includes an established process to resolve a problem when, for example, a bank fails or customers can’t access their accounts. With neobanks, the processes are less clear. Customers of Chime, a neobank, discovered this when they couldn’t use their debit cards or access their money temporarily last year. Chime said it had closed a slew of accounts, some of them by mistake, after detecting suspicious activity. Eventually, most depositors seemed to resolve their concerns by working with Chime, says Stephen Piepgrass, a partner in the government enforcement, compliance and investigations group practice at law firm Troutman Pepper. Nevertheless, the situation highlighted a murky area for neobank customers. “The Chime situation is a good example that there are always growing pains in new industries,” Piepgrass says.