Erin helps attorneys and law firm leaders deliver value to clients, with a focus on providing superior client experiences through client-centric service, value-add solutions, and ongoing client feedback.
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Erin works directly with the firm's clients to understand and support their goals and priorities. Through client conversations and feedback interviews, Erin uncovers unmet needs, areas for collaboration, and opportunities to improve efficiency and efficacy. She then partners with our attorneys, clients, and other administrative teams to lead projects to improve the client experience, including advising on in-house best practices, designing and launching new technology solutions, and pursuing attorney-client partnerships related to pro bono and diversity, equity, and inclusion. While Erin works with clients from all industries, she has a particular focus on the health sciences, energy, and financial services industries.
Erin has more than 10 years' experience in the legal industry and has worked on projects involving firmwide strategic planning, internal and external communications, and industry-focused initiatives. In addition to her client work, Erin is a coach in the firm's Client Development and Executive Leadership Program, which brings together a diverse group of partners and counsel for in-depth training on strengthening client relationships, growing new business, and developing effective teams.
Erin received her J.D. from Rutgers Law School. Following law school, she served as a clerk in the New Jersey Superior Court, Appellate Division.
Articles + Publications
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