- Legal Marketing Association
Education
- University of North Carolina School of Law, J.D.
- Spelman College, B.A., English
Bar Admissions
- North Carolina (Inactive)
- Speaker, “Client-Centric Innovation: Elevating Experience and Value,” Legal Marketing Association Northeast Conference, October 2025.
- Speaker, “Legal Innovation and Client Service – Redefining the Client Experience,” International Legal Technology Association, February 2025.
- Speaker, “From Key Account Management to Client Teams – Insights for Stronger Client Relationships,” Legal Marketing Association Annual Conference, April 2024.
- Speaker, “DEI as a Revenue Driver,” Legal Marketing Association DEI Advanced Intensive, May 11, 2022.
- Co-author, “Client Input Opens Doors for Stronger Relationships With Counsel,” Bloomberg Law, May 24, 2024.
- Author, “Leverage Meaningful Client Touchpoints,” ABA Law Practice, Vol. 49, No. 2, March/April 2023.
- Co-author, “Five Tips for Adding Value to Legal Clients’ Experience in 2023,” Law360, January 10, 2023.
- Author, “Leveraging Meaningful Touchpoints to Grow Your Business,” Troutman Pepper Client Care Corner – LinkedIn, April 29, 2022.
- Interviewed, “Client Experience (CX): Imperative or Optional?,” Legal Sales & Service Organization, April 14, 2025.
- Interviewed, “Most Innovative Law Firm: Troutman Pepper,” The Daily Report, June 16, 2023.





