Director of Client Experience Analytics & Service Design
Located in:
With a background in competitive intelligence and strategic thinking, Patricia brings more than 20 years of experience in global management consulting and law firms to her role as director of client experience analytics and service design. A highly inquisitive person with a passion for exploring, Patricia uses competitive intelligence sources and tactics combined with real-time client feedback to work with the firm's Client Experience and Innovation offices to develop tailored solutions for clients' problems. Working collaboratively with attorneys and clients, Patricia helps establish the foundation for successful client service.
Articles + Publications
06.16.23
Client Experience Corner
Articles + Publications
12.02.22
Simple Gestures of Thanks Help Strengthen Client Relationships
Articles + Publications
07.28.22
How (and When) to Ask Clients for Feedback
Articles + Publications
03.31.22
Keeping Yourself Accountable to Client Feedback