Go Back to Consumer Financial Services

Practice

Fair Credit Reporting Act (FCRA)

Our financial services litigation practice is a proven national powerhouse in representing users, furnishers, and consumer reporting agencies in Fair Credit Reporting Act (FCRA) litigation and compliance nationwide, successfully handling thousands of individual and class action cases, including many precedent-setting matters.

Users, furnishers, and consumer reporting agencies consistently and repeatedly call on us to assist in litigation covering the full spectrum of FCRA-regulated activities, including credit reporting, employment, consumer credit, and insurance transactions. We also frequently help clients who do not consider themselves to be acting as consumer reporting agencies, but who have had FCRA claims asserted against them.

We have defended actions under every substantive provision of the FCRA, including those related to accuracy, matching procedures, permissible purposes for accessing information, obsolete information, consumer disclosures, forms of notice to consumers, consumer disputes, and reinvestigations. Additionally, we have a strong pedigree in FCRA compliance counseling, including FCRA audits. We utilize this compliance experience to strengthen our clients’ regulatory positions, both before and after litigation.

We also have extensive experience with the FCRA provisions governing employment background screening. The background screening process is a critical component of modern-day hiring, with employers exposed to potential liability both for failing to conduct background screenings and for the background screening process itself. Increased regulatory attention in this area, as well as an active and changing litigation environment, have made compliance with the FCRA and related state background-screening laws a difficult task. We have handled lawsuits and compliance reviews under every provision of the FCRA addressing the background screening process — including the obscure tracking procedures.

In the context of FCRA class actions, we have substantial experience dealing with the class-related issues under Rule 23 of the Federal Rules, such as class certification motions addressing ascertainability, the existence and predominance of common questions of law and fact, typicality, adequacy, and superiority, as well as the administration of class action settlements.

Our attorneys provide ongoing analysis and commentary on developments in the consumer financial services industry on the Consumer Financial Services Law Monitor.

Class Actions

  • Obtained summary judgment in the U.S. District Court for the District of Nevada, affirmed by the Ninth Circuit, in a national FCRA class action on behalf of a leading mortgage servicer. The case involved claims for alleged “impermissible credit pulls” after the plaintiff had received a bankruptcy discharge.
  • Defended a national consumer reporting agency against claims by a mortgage broker that alleged that a subsidiary of the client misappropriated trade secrets belonging to it and other mortgage brokers. We obtained a motion to dismiss class certification, and the decision was affirmed by the Second Circuit.
  • Defended a data management company in a national class action under the FCRA involving employee background checks related to the mailing of preliminary adverse action notices and taking of final adverse action against job applicants, with potential class exposure of billions of dollars.
  • Obtained a precedent-setting summary judgment win for a consumer reporting agency in the Northern District of California in a case alleging that Native American tribal lenders did not have a permissible purpose for obtaining consumer reports.

Consumer Reporting Agencies

  • Served as counsel for a national consumer reporting agency in more than 300 individual cases challenging all aspects of credit reporting, including reasonable procedures, accuracy of information reported, notice requirements, and dispute reinvestigation.
  • Obtained a decision by the Fifth Circuit, on behalf of a national consumer reporting agency, to reverse class certification involving approximately 10 million consumers. Upon remand to the district court, we obtained summary judgment with respect to one of the plaintiffs, and the other five plaintiffs dismissed their claims.
  • Represented a national credit reporting agency in a putative class action alleging violations of the FCRA by failing to accurately report consumers’ debts that were discharged in Chapter 7 bankruptcy proceedings. The plaintiffs sought the certification of a nationwide class, and the court issued a decision denying plaintiffs’ motion.

Users

  • Represented a publicly traded marketing company in a novel class action claim alleging that the company had transformed itself into a consumer reporting agency through the sale of public-record information.
  • Defended a government contractor specializing in background investigations for a nationwide class action claim asserted under § 1681k(a)(1) of the FCRA. The case was voluntarily dismissed by the plaintiff’s counsel after discovery with no settlement.

Furnishers

  • Defended a major financial institution facing multiple FCRA and state law defamation and negligence lawsuits related to furnishing information to consumer reporting agencies.
  • Obtained a dismissal of claims in Virginia federal court on behalf of a national FCRA class arising from a loan servicer’s alleged failure to report accounts as “in dispute” in violation of FCRA § 1682s-2b.

Compliance Reviews

  • Advised a consumer reporting agency of disclosure obligations under Section 1681g to modify language in file disclosures across the nation.
  • Reviewed a national marketing company’s databases and systems for evaluation of whether the company was at risk of being labeled a “consumer reporting agency” and advised the company of ways to avoid such conclusion.
  • Revised disclosure and adverse action processes for a national trucking company to ensure compliance with the FCRA’s requirements pertaining to employment background checks.
  • Conducted “ban the box” 50-state surveys for national banks and other corporate entities to advise on employment background screening and hiring practices.

Our firm’s comprehensive legal tracking service is designed to help financial institutions stay current with regulatory and legislative changes in three key areas:

  • Debt Collection
  • Privacy + Data Security
  • Consumer Reporting + FCRA Case Law

Delivered directly to your inbox, these trackers include an overview of the most important changes and analyses on the potential impact to your business. A subscription to one or more trackers includes a monthly one-hour call with our attorneys, who will provide additional insights and be available to answer your questions.

Please click here to learn more about and subscribe to this service.

The Consumer Finance Podcast

FCRA Focus Podcast

silhouette of reed grass with lake and sunset in background

Our highest goal? Achieving yours.

Exceptional results are our best practice

Find your professional

Consumer Financial Services Law Monitor

Monitoring the financial services industry to help companies navigate through regulatory compliance, enforcement, and litigation issues