NEW YORK – Troutman Pepper Locke has been awarded Client Savvy’s 2026 Excellence in Client Experience Bronze Award, recognizing the firm’s continued commitment to delivering exceptional client service. The award honors top-performing professional services firms based entirely on client feedback. Recipients are distinguished by their ability to consistently align with client expectations and deliver experiences that clients would highly recommend to others.

“This recognition is especially meaningful because it reflects the voices of our clients,” said Linda Sanders, director of client experience. “At Troutman Pepper Locke, we are deeply committed to listening to our clients and translating those insights into meaningful action. This award reinforces our focus on building strong partnerships, delivering value beyond the bill, and continuously improving how we serve our clients.”

The Excellence in Client Experience Award is based on Client Savvy’s independent analysis of client feedback collected between Jan. 1, 2025, and Dec. 31, 2025. Firms that achieve this distinction demonstrate a consistent ability to deliver a high-quality client experience and foster long-term, trusted relationships.

Client Savvy is a premier provider of customer feedback software designed for architecture, engineering, construction, and legal organizations owned by ClearlyRated, a leader in client experience measurement and analytics for professional services firms.

Troutman Pepper Locke’s client experience strategy includes a robust client listening program, tailored client team initiatives, and ongoing investments in innovation and service delivery models designed to meet the evolving needs of today’s legal departments. In 2022, the firm launched its standard-setting client value program, Troutman Plus. The program combines the services of attorneys and skilled professionals across the firm to provide clients with tailored solutions in areas like innovation, pricing, legal project management, pro bono, and more. Clients of all sizes and across industries have benefited from the program.

Troutman Pepper Locke

Troutman Pepper Locke helps clients solve complex legal challenges and achieve their business goals in an ever-changing global economy. With more than 1,600 attorneys in 30+ offices, the firm serves clients in all major industry sectors, with particular depth in energy, financial services, health care and life sciences, insurance and reinsurance, private equity, and real estate. Learn more at troutman.com.

SPEAKERS

  • Shana Beldick, Chief Human Resources Office, Troutman Pepper Locke
  • Chris Brown, Director of Legal Project Management, Troutman Pepper Locke
  • Daniel Burke, Managing Director, Pricing + Legal Project Management, Troutman Pepper Locke
  • Lauren Chung, Practice Group Lead, Strategy + Transformation, Harbor
  • Alison Grounds, Managing Partner, Troutman eMerge
  • Bri Lee, Senior Manager, Legal Operations, Capital One
  • Erin Murphy, Managing Director of Marketing, Troutman Pepper Locke
  • Linda T. Sanders, Director of Client Experience, Troutman Pepper Locke – Host

Thursday, March 12
5:30 p.m. EST | Welcome Reception and Dinner at Yalda West Midtown (980 Howell Mill Rd, Atlanta, GA 30318)

Friday, March 13
8:30 a.m. – 9:00 a.m. EST | Registration and Breakfast
9:00 a.m. – 3:00 p.m. EST | Sessions
3:00 p.m. – 3:15 p.m. EST | Wrap Up

The evolution of the legal operations role is changing the way legal departments prioritize, organize, and add value for their organization. This exclusive event is designed especially for legal operations leaders to help you navigate the evolving legal ops landscape. The summit is a valuable opportunity to share insights, examine trends, discuss challenges, and shape a strategic vision for the organization.

The event will kick off with dinner on Thursday, March 12, at Yalda West Midtown , followed by a full day of programming on Friday March, 13. Topics will include:

  • State of the Corporate Law Department: Latest Market Insights
  • Making Change Stick: Change Management Strategies for Legal Operations
  • Maximizing Value with Creative Billing Solutions
  • Employee Engagement in Legal Departments: Turning Insight into Action
  • The Legal Ops Traffic Cop: Managing Chaos While Driving Strategy
  • GenAI in Practice: Case Studies + Collaborative Discussion

To foster an intimate and collaborative environment for openly sharing successes and challenges, attendance is limited to a maximum of two legal operations leaders from each company.

Prior attendees have said the following about the Summit:

  • “10000% Yes! This was an extremely valuable use of time and resources to attend this event. Please keep it on the smaller scale. I am already looking forward to attending in the future.”
  • “Fabulous event! I really enjoyed the speakers and the content. The small group made the collaboration really easy and fun. I look forward to another great event!”
  • “Thoroughly enjoyed this event. It was very informative and had lots of practical application. I thought the group size was great, great topics and format/agenda, great venue. Would definitely attend again.”

There is no cost to attend the summit.

We hope you will be able to join us!

To register or request more information, please contact Stephanie Simpson.

Corporate Counsel Rank Troutman Pepper Locke Among Top 10 Law Firms in BTI Client Service A-Team 2025 Report

Troutman Pepper Locke is ranked among the top 10 law firms for exceptional client service in the BTI Client Service A-Team 2025 report. The firm’s standings have improved significantly, rising from No. 28 last year and No. 41 the year prior.

The data-driven, BTI-sponsored list is compiled through extensive surveys and interviews with more than 350 top legal decision makers. According to the report, the set of client service-related behaviors corporate clients demand from their law firms has dramatically shifted, with Troutman Pepper Locke leading the way in meeting new standards, including:

  • Informing clients early on about strategy
  • Providing details about the makeup of the team and who it will include
  • Streamlining administrative procedures so that working with the law firm is easy
  • Acting on legal decisions with “lightning speed”
  • Offering ultrapractical, actionable advice

In 2022, the firm launched its standard-setting client value program, Troutman Plus. The program combines the services of attorneys and skilled professionals across the firm to provide clients with tailored solutions in areas like innovation, pricing, legal project management, pro bono, and more. Clients of all sizes and across industries have benefited from the program.

Troutman Pepper Locke

Troutman Pepper Locke helps clients solve complex legal challenges and achieve their business goals in an ever-changing global economy. With more than 1,600 attorneys in 30+ offices, the firm serves clients in all major industry sectors, with particular depth in energy, financial services, health care and life sciences, insurance and reinsurance, private equity, and real estate. Learn more at troutman.com. 

NEW YORK – Troutman Pepper Locke has earned a 2025 CX-cellence Award from Client Savvy for the Horizons Legal Operations Summit, highlighting the firm’s commitment to innovation, strategic thinking, and bold client experiences. The winners will be recognized at Client Savvy CXps 2025 June 12-13 in Puerto Rico.

The Summit is a client experience initiative bringing together legal operations leaders to safely discuss their challenges and best practices with industry peers in a confidential, structured space. It was created in response to feedback from key clients’ legal operations leaders expressing interest in networking with their peers, benchmarking their practices, and learning about successful strategies from other companies. The program has been pivotal in identifying key insights for enhancing client service, including the importance of acting as a strategic business partner to clients, responsiveness, budget transparency, and asking the right questions to better understand clients’ needs.

The Summit is spearheaded by Linda Sanders and Stephanie Simpson from the marketing, business development, and client experience department. They collaborate with colleagues across various departments, including innovation solutions, pricing, and intake and conflicts services, to develop and deliver meaningful and substantive content. The firm hosts the Summit three times a year with two in-person regional programs and one virtual program. Drawing from each key program in the firm’s client experience portfolio, including its Client Listening, Key Client, and Troutman Plus Programs, the Summit plays an integral role in Troutman Pepper Locke’s commitment to delivering value through client-centered innovation and excellence.

Troutman Pepper Locke

Troutman Pepper Locke helps clients solve complex legal challenges and achieve their business goals in an ever-changing global economy. With more than 1,600 attorneys in 30+ offices, the firm serves clients in all major industry sectors, with particular depth in energy, financial services, health care and life sciences, insurance and reinsurance, private equity, and real estate. Learn more at troutman.com.

PHILADELPHIA – Troutman Pepper has received the Legal Sales and Service Organization’s (LSSO) “Leonardo Inghilleri Service Excellence Award” in the “Transformation of the Year” category for its work to significantly enhance client-law firm interactions. The firm is specifically recognized for the exceptional contributions of its Client Experience Team and client value program, Troutman Pepper Plus.

The award celebrates excellence in service delivery and value as perceived by clients. It underscores the importance of focusing on people, designing innovative approaches, improving processes, leveraging technology, and implementing impactful changes that enable organizations to deliver a markedly improved and superior client experience.

Troutman Pepper Plus is the firm’s standard-setting client value program that aims to connect clients with additional resources, create innovative solutions, and provide key insights to deliver efficiency and foster stronger relationships. Designed by Troutman Pepper’s Client Experience Team, the program combines the services of attorneys and skilled professionals across the firm to provide clients with tailored solutions in areas like innovation, diversity, pricing, legal project management, pro bono, and more.

Established in 2003, LSSO equips legal and business professionals with innovative thinking, strategic connections, and continuous professional development that enable them to thrive in a dynamic and competitive landscape. Troutman Pepper and fellow award winners were honored at LSSO’s Annual RainDance Conference on June 5. For more information about the awards program, click here.

About Troutman Pepper
Troutman Pepper is a national law firm with 1,100+ attorneys strategically located in more than 20 U.S. cities. The firm’s litigation, transactional, and regulatory practices advise a diverse client base, from startups to multinational enterprises. The firm provides sophisticated legal solutions to clients’ most pressing business challenges, with depth across industry sectors, including energy, financial services, health sciences, insurance, and private equity, among others. Learn more at troutman.com.

Formal feedback and scorecards can better equip law firms to hear directly from clients about their goals, and for in-house departments to assess their engagement of outside counsel. Such input provides a roadmap for growing and strengthening client connections.

It can be used as a measurement of the firm, the team, and the individuals working on client matters. Feedback can also provide a lens for understanding how clients view a specific firm’s client service compared with those of its competitors.

Here are several key insights about what clients expect from their outside counsel.

Read full article on Bloomberg Law.

NEW YORK – Troutman Pepper has been recognized for exceptional client service performance, ranking No. 28 and earning the highest “Best of the Best” distinction, according to the BTI Client Service A-Team 2024 report. The recognition comes from an independent survey of corporate counsel. The firm improved from No. 41 last year and No. 48 the year prior.

This year, the firm was recognized among the BTI Client Service 30, the top firms delivering client service as measured by the 17 activities in the report. These leading firms perform up to 15 times better than a typical law firm.

In 2022, Troutman Pepper launched its standard-setting client value program, Troutman Pepper Plus. The program combines the services of attorneys and skilled professionals across the firm to provide clients with tailored solutions in areas like innovation, diversity, pricing, legal project management, pro bono, and more. Clients of all sizes and across industries have benefited from the program.

BTI is a leading provider of strategic research to the legal community and bases its Client Service A-Team rankings on more than 300 in-depth telephone interviews with the highest-ranking legal decision makers at companies across more than 15 industry segments. The report is a data-driven ranking that is sponsored solely by BTI. No law firm or attorney influences the results, submits nominations, or provides client names to BTI.

About Troutman Pepper
Troutman Pepper is a national law firm with more than 1,100 attorneys strategically located in 20+ U.S. cities. The firm’s litigation, transactional, and regulatory practices advise a diverse client base, from startups to multinational enterprises. The firm provides sophisticated legal solutions to clients’ most pressing business challenges, with depth across industry sectors, including energy, financial services, health sciences, insurance, and private equity, among others. Learn more at troutman.com.

NEW YORK – Troutman Pepper has been recognized as one of the industry’s most innovative law firms in the Financial Times’ (FT) 2023 North America Innovative Lawyers report, securing a spot in the top 25 of the FT law firm index – North America. The Innovative Lawyers North America 2023 rankings report is developed by the Financial Times in partnership with RSGI.

The rankings are determined following a nomination cycle and extensive research that includes telephone interviews, questionnaires, and reviews. A firm’s innovation, digital solutions, diversity and inclusion and talent development, social responsibility, and revenue growth are among the factors considered by the FT. Top-ranked entries in the report are shortlisted for the FT Innovative Lawyers North America 2023 Awards.

Troutman Pepper ranked #22 in the FT law firm index – North America and was shortlisted for five 2023 Financial Times Innovative Lawyers Awards North America. The firm was recognized in the Most Digital Law Firm, Innovative Lawyers in Energy Transition, Innovative Lawyers in Cyber Security & Data Protection, Change Maker, and Innovation in Digital Solutions categories. Earlier this year, Troutman Pepper was named to Fast Company’s annual list of the 100 Best Workplaces for Innovators.

About Troutman Pepper
Troutman Pepper is a national law firm with more than 1,200 attorneys strategically located in 23 U.S. cities. The firm’s litigation, transactional, and regulatory practices advise a diverse client base, from start-ups to multinational enterprises. The firm provides sophisticated legal solutions to clients’ most pressing business challenges, with depth across industry sectors, including energy, financial services, health sciences, insurance, and private equity, among others. Learn more at troutman.com.

NEW YORK – Troutman Pepper was shortlisted for three Legalweek Leaders in Tech Law Awards in the following categories: Best Use of Artificial Intelligence, Innovations in Pro Bono, and Innovators of the Year- Law Firm (Individual), William Gaus. Presented by Legaltech news, the awards honor individuals and organizations for their achievements in innovation over the past year.

Best Use of Artificial Intelligence
The firm is a finalist in this category for its launch of an AI assistant, Athena, that harnesses OpenAI’s GPT to help attorneys and business professionals safely and effectively use generative AI to improve workflows and enhance overall user and client experiences. In doing so, the firm became of one the first to have a bespoke tool approved for such use. Within 24 hours of its firmwide release, more than 125 different users, including users from all the firm’s practice and administrative departments, engaged the platform in nearly 300 conversations.

Innovations in Pro Bono
Troutman Pepper is nominated here for its ongoing pro bono work with the Education Law Center-PA, Vanguard, J.M. Smucker, and American Legal Claim Services to assist former students of Glen Mills Schools (GMS) in securing compensation from a settlement fund. The Education Law Center and pro bono counsel filed a lawsuit alleging that GMS, a now-closed Pennsylvania reform school, was a site of pervasive abuse and intimidation, which disproportionately impacted Black students and students with disabilities. Chester County Intermediary Unit, one of the defendants in the lawsuit, agreed to a $3 million settlement. Troutman Pepper’s attorneys and professional staff are responsible for notifying students of their rights to compensation, assisting in the submission of supporting affidavits for their claims, and tracking the claims and amounts sought. Troutman Pepper is coordinating its work with J.M. Smucker and American Legal Claim Services, which are determining eligibility and administering the settlement fund. The project has many innovative aspects ranging from a bespoke platform created by the firm’s Innovation team to enable multi-stakeholder collaboration and an AI program used to convert scanned images to text.

Innovators of the Year- Law Firm (Individual), William Gaus
Troutman Pepper’s first Chief Innovation Officer Will Gaus is up for the Innovators of the Year award recognizing individual law firm practitioners who have spearheaded initiatives or introduced new solutions to creatively address legal problems through technology. In the last year alone, Gaus has guided several marquee innovation projects and initiatives, including launching the firm’s AI assistant, Athena, and heading the firm’s Generative AI Task force. He also led best-in-class data analytics projects, helped to optimize internal firm processes through technology, and managed technology-supported engagement projects like the firm’s award-winning employee engagement app, MobileOne.

An external judging panel will next determine the winners, which will be announced at a January 29 awards ceremony during the 2024 Legalweek conference in New York.

About Troutman Pepper
Troutman Pepper is a national law firm with more than 1,200 attorneys strategically located in 23 U.S. cities. The firm’s litigation, transactional, and regulatory practices advise a diverse client base, from startups to multinational enterprises. The firm provides sophisticated legal solutions to clients’ most pressing business challenges, with depth across industry sectors, including energy, financial services, health sciences, insurance, and private equity, among others. Learn more at troutman.com.

NEW YORK – Troutman Pepper has been shortlisted for four 2023 Financial Times Innovative Lawyers Awards North America. The firm is up for recognition in the Innovative Lawyers in Energy Transition, Innovative Lawyers in Cyber Security & Data Protection, Change Maker, and Innovation in Digital Solutions categories. The awards, now in their 13th year, showcase the top law firms and in‐house legal teams driving innovation in the North American legal sector.

Shortlisted Awards

Innovative Lawyers in Energy Transition
The Innovative Lawyers in Energy Transition award recognizes teams that have bridged professional disciplines, created new standards, and delivered outstanding outcomes for clients. Troutman Pepper’s nationally recognized Energy practice is shortlisted for the award thanks to its work on behalf of clients to lead the energy evolution. The team handles matters that influence how energy is valued, distributed, stored, and sold.

Innovative Lawyers in Cyber Security & Data Protection
Troutman Pepper’s Privacy + Cyber practice and trailblazing co-leaders Jim Koenig and Ron Raether are up for recognition in the Innovative Lawyers in Cyber Security & Data Protection category thanks to the team’s 360-degree approach to privacy that leverages an integrated team of lawyers and professional staff, including former chief privacy officers, chief security officers, auditors, and industry executives.

Change Maker
The Change Maker award recognizes intrapreneurs who have helped their firms change culture, behaviors, processes, and be more adaptable. Troutman Pepper’s Chief Innovation Officer Will Gaus is a finalist in the category thanks to his work to build an industry-leading innovation function within the firm that focuses on both the client and attorney experience, including his work on generative AI.

Innovation in Digital Solutions
In recognition of the firm’s remarkable use of generative AI, including its creation of the Generative AI Task Force and GPT-powered virtual assistant, Athena, Troutman Pepper is shortlisted in the Innovation in Digital Solutions category.

The Innovative Lawyers North America 2023 rankings report is developed by the Financial Times in partnership with RSGI. Winners are selected following a nomination cycle and extensive research that includes telephone interviews, questionnaires, and reviews. Market experts also assess the submissions and the research.

Winners will be announced at the Innovative Lawyers Awards North America Dec. 4 event at Gotham Hall in New York.

About Troutman Pepper
Troutman Pepper is a national law firm with more than 1,200 attorneys strategically located in 23 U.S. cities. The firm’s litigation, transactional, and regulatory practices advise a diverse client base, from startups to multinational enterprises. The firm provides sophisticated legal solutions to clients’ most pressing business challenges, with depth across industry sectors, including energy, financial services, health sciences, insurance, and private equity, among others. Learn more at troutman.com.