Articles + Publications May 24, 2024

Client Input Opens Doors for Stronger Relationships With Counsel

Formal feedback and scorecards can better equip law firms to hear directly from clients about their goals, and for in-house departments to assess their engagement of outside counsel. Such input provides a roadmap for growing and strengthening client connections.

It can be used as a measurement of the firm, the team, and the individuals working on client matters. Feedback can also provide a lens for understanding how clients view a specific firm’s client service compared with those of its competitors.

Here are several key insights about what clients expect from their outside counsel.

Read full article on Bloomberg Law.