Articles + Publications April 30, 2026

From Combination to Cohesion: Client Feedback as a Strategic Integration Tool in Law Firm Mergers

When clients are informed of a pending merger, their primary interest is not the new firm name, logo, or org chart, Linda T. Sanders and Cory Strandson write.

Written by

Linda T. Sanders

When Troutman Pepper Locke formed last year, we faced a familiar integration challenge shared by many merging law firms: how do we align people, processes, and cultures quickly, at scale, without disrupting clients and while preserving what they value most about each legacy firm?

Click here to read the full article on The American Lawyer.

Linda T. Sanders is the director of client experience, and Cory Strandson is the client experience manager, at Troutman Pepper Locke.