Articles + Publications February 1, 2024

Troutman Pepper Publishes 2023 Consumer Financial Services Year in Review and A Look Ahead

Written by

David N. Anthony Brooke K. Conkle Jason M. Cover D. Kyle Deak Virginia Bell Flynn Chad R. Fuller Mark J. Furletti David M. Gettings Cindy D. Hanson Jon S. Hubbard Stefanie H. Jackman Scott Kelly James Kim Kalama M. Lui-Kwan Jason E. Manning Ethan G. Ostroff Kim Phan Jeremy T. Rosenblum Lori Sommerfield Timothy J. St. George Chris Willis Alan D. Wingfield Mary C. Zinsner Elizabeth Holt Andrews Megan Burns Jonathan M. Kenney Sarah E. Pruett Sarah T. Reise Caleb N. Rosenberg James K. Trefil Mark J. Windham Christopher J. Capurso Peter Stephen Cox Joseph M. DeFazio Jonathan DeMars Noah J. DiPasquale Erin E. Edwards Christine Emello Jonathan P. Floyd Taylor R. Gess Courtney Hitchcock Joshua D. Howell Eli Eli Kaplan Kathleen M. Hutchenreuther John E. "Jed" Komisin Stephen Lozier Joshua McBeain Carter Nichols Rachelle Pointdujour Sarah Siu Trey Smith Stephen J. Steinlight Zachary A. Turk Jovanni Villa Jared D. Bissell Peter B. Yould Noland Butler Melanie Griffith Meagan Mihalko Addison J. Morgan Susan N. Nikdel Amanda Sterling Joseph Toll Elizabeth M. Briones

We are pleased to share our annual review of regulatory and legal developments in the consumer financial services industry. With active federal and state legislatures, consumer financial services providers faced a challenging 2023. Courts across the country issued rulings that will have immediate and lasting impacts on the industry. Our team of more than 140 professionals has prepared this concise, yet thorough analysis of the most important issues and trends throughout our industry. We not only examined what happened in 2023, but also what to expect — and how to prepare — for the months ahead.

This is our eighth year of publishing this highly anticipated compendium of valuable industry information, and we are pleased to make it available to you.

To access the report and view a message from Chris Willis, co-chair of the CFS Regulatory Practice, and to learn about our complementary webinar and podcast offerings, please click here.

To download and share our report, please click here.

Topics covered include:

  • Auto finance

  • Background screening

  • Bankruptcy

  • Consumer class actions

  • Consumer credit reporting

  • Debt collection

  • Digital assets

  • Fair lending and UDAAP

  • Fintech

  • Mortgage

  • Payment processing and cards

  • Small dollar lending

  • Student lending

  • Telephone Consumer Protection Act (TCPA)

  • Tribal lending

  • Uniform Commercial Code (UCC) and banking

We hope you find this report insightful and valuable. We are here as your trusted resource to help you understand and tackle today’s challenges, while preparing you for what lies ahead.

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