Jennifer Shea Knox

eMerge Director of Information Governance Advisory Services
Troutman eMerge

Overview
Insights

Jennifer is an eDiscovery and data management strategist with extensive experience utilizing technology to solve legal, compliance, and other complex business problems. With a pragmatic approach, she delivers innovative solutions that reduce enterprise risk and operational costs for clients. Her experience spans the entire Electronic Discovery Reference Model (EDRM) and includes specialized knowledge in Microsoft 365 (M365) Purview eDiscovery, and Data Lifecycle Management.

Through her strategic initiatives and hands-on approach, Jennifer has consistently helped clients streamline their eDiscovery processes, improve data management practices, and achieve cost savings. Her emphasis on building comprehensive data management programs, including data mapping, information retention, and secure classification has been instrumental in mitigating risks and enhancing operational efficiency for her clients.

Jennifer is a recognized thought leader and speaker, frequently conducting webinars and in-person sessions on topics such as AI adoption, evolving electronic documents, and best practices for managing eDiscovery in Microsoft 365. Her ability to communicate complex technical concepts to both technical and non-technical audiences has made her a trusted advisor in the industry.

Jennifer is an eDiscovery and data management strategist with extensive experience utilizing technology to solve legal, compliance, and other complex business problems. With a pragmatic approach, she delivers innovative solutions that reduce enterprise risk and operational costs for clients. Her experience spans the entire Electronic Discovery Reference Model (EDRM) and includes specialized knowledge in Microsoft 365 (M365) Purview eDiscovery, and Data Lifecycle Management.

Through her strategic initiatives and hands-on approach, Jennifer has consistently helped clients streamline their eDiscovery processes, improve data management practices, and achieve cost savings. Her emphasis on building comprehensive data management programs, including data mapping, information retention, and secure classification has been instrumental in mitigating risks and enhancing operational efficiency for her clients.

Jennifer is a recognized thought leader and speaker, frequently conducting webinars and in-person sessions on topics such as AI adoption, evolving electronic documents, and best practices for managing eDiscovery in Microsoft 365. Her ability to communicate complex technical concepts to both technical and non-technical audiences has made her a trusted advisor in the industry.

Top areas of focus

  • Consilio, LLC, director, advisory consulting, 2018-2025
  • Consilio, LLC, director of operations, 2015-2018
  • Bank of America, senior vice president, legal technology, 2011-2015
  • Bank of America, vice president, eDiscovery service delivery and operations manager, 2005-2011

Education

  • Boston College, B.S., business administration and management information systems