Client Experience Corner
2023
- " Most Innovative Law Firm: Troutman Pepper," The Daily Report, June 16, 2023.
- " Mastermind: BD Tips for the Eras Tour," April 28, 2023.
- " How Firms Can Use Feedback to Create an Internal Service Culture," Bloomberg Law, April 17, 2023.
- " Top Takeaways for the Legal Industry From Qualtrics’ X4 Conference," March 15, 2023.
- " Five Tips for Adding Value to Legal Clients' Experience in 2023," January 10, 2023.
2022
- " Simple Gestures of Thanks Help Strengthen Client Relationships," December 2, 2022.
- " The Value of Client Value Teams," October 31, 2022.
- " Tips for a Better Client Experience," September 29, 2022.
- " Five Ways Law Firm Admin Teams Are Delivering Client Value," Reuters, September 16, 2022.
- " How (and When) to Ask Clients for Feedback," July 28, 2022.
- " What Clients Are Saying About DEI," June 30, 2022.
- " Five Ways for Associates to Add Value," May 31, 2022.
- " Leveraging Meaningful Touchpoints to Grow Your Business," April 29, 2022.
- " Keeping Yourself Accountable to Client Feedback," March 31, 2022.
- " Using Client Feedback to Create SMART Objectives," February 28, 2022.
- " What I Learned From Meeting With 100 Clients," January 31, 2022.